Star Metro - Telkom South Africa Successfully Modernizes its Legacy Business Support Systems with Amdocs’ Cloud-Native Customer Experience Suite

JERSEY CITY, NJ / ACCESS Newswire / August 6, 2025 / Amdocs (NASDAQ:DOX), a leading provider of software and services for communications and media companies, announced today the successful completion of a major business support systems (BSS) transformation with Telkom South Africa. The South African service provider upgraded its legacy BSS to Amdocs Customer Experience Suite (CES), Amdocs' cloud-native, modular platform, now supporting approximately 25 million mobile and wireline customers.

The transformation delivers a future-ready digital foundation that is scalable, secure, and designed to accelerate innovation. With cloud-native architecture, open APIs, and 5G-ready capabilities, Telkom South Africa can now launch new services faster, simplify operations, and deliver a more seamless, personalized customer experience across digital and assisted channels. This marks a critical step in Telkom South Africa's long-term strategy to become a more agile, data-driven business aligned to the evolving needs of its customers.

As part of the transformation, Telkom South Africa will benefit from unified digital commerce and care journeys built by Amdocs Studios, Amdocs' high-end digital services offering, including a complete microservices layer and user interface accelerators for faster time to market and deeper customer engagement. The modernized platform empowers the business to operate with enhanced flexibility, while paving the way for ongoing innovation and growth.

"This program is not just a modernization - it's a foundation for Telkom South Africa's digital future," said Dr. Noxolo Dlamini-Kumalo, Chief Digital and Information Officer at Telkom South Africa. "Our collaboration with Amdocs has been central to its success. Together, we've created a platform that enables us to engage customers more deeply, move faster in the market, and position us at the forefront of digital innovation in Africa."

"At Amdocs, we are proud to stand alongside Telkom South Africa as a strategic partner on this bold journey," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "This transformation is not only a significant milestone for Telkom South Africa, but a clear example of how cloud-native platforms and open architecture are enabling the communications industry to reimagine customer engagement, embrace 5G, and unlock new revenue opportunities."

Supporting Resources

• Learn more about Amdocs Studios, here

• Read about Amdocs Customer Experience Suite, here

• Keep up with Amdocs news by visiting the company's website

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About Amdocs

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

Amdocs' Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macroeconomic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, changes to trade policies including tariffs and trade restrictions, as well as the current inflationary environment, and the effects of these conditions on the Company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the Company's customers. Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the Company's offerings and operations, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2024, filed on December 17, 2024, and our Form 6-K furnished for the first quarter of fiscal 2025 on February 18, 2025, and for the second quarter of fiscal 2025 on May 19, 2025.

Media Contacts

Mario Hajiloizi
Amdocs Public Relations
E-mail: [email protected]

Katie Owen
Babel PR for Amdocs
Tel: +44 (0) 7490 131475
Email: [email protected] / [email protected]

SOURCE: Amdocs Management Limited

View the original press release on ACCESS Newswire

J.Campbell--SMC